As stores are reopening, many retailers have extended their return policies to accommodate for the abrupt store closures back in March and April. Many retailers announced closures of stores within 24 hours giving many customers no opportunities to return or exchange their merchandise.
Many stores will offer returns and exchanges outside of their normal policies due to extenuating circumstances. If you explain your situation to the store staff member, many stores would be willing to accommodate.
Here’s a round-up of return policies that many customers should be aware of:
Apparel and Fashion
lululemon
We can accept returns for items bought online or in-store in our stores once they reopen (as long as they weren’t final sale). Just bring proof of payment along, and make sure your items are unwashed and unworn, with tags attached. We’ve expedited our returns and exchanges process to speed things along.
Good news—we’ve extended our 30 day return policy. If you bought your gear on or after February 15th, you can return or exchange it in-store up to 30 days after your local store opens.
Source: lululemon
Aritzia
We’ve extended our online return policy. You can receive a full refund within 30 days from the shipping date or a merchandise credit within 45 days from the shipping date. After 45 days, we will no longer accept returns.
Sale items marked with a discount less than 50% can be returned for merchandise credit on a gift card if returned within 30 days of the shipping date. Sorry, no refunds to original form of payment for sale or discounted items.
Sale items marked with a discount of 50% or greater are final sale.
Source: Aritzia
American Eagle Outfitters
You can wait as long as you need – there is no time limit to provide a full refund, charge back to a credit card, make an exchange, or issue an AE Gift Card.
For orders purchased at a store, please hold onto your items until your store reopens. This will make the return/refund process quicker and more efficient for YOU. If we send these returns back to the DC it will be processed in 2-4 weeks.
Source: American Eagle
Bluenotes
We will be temporarily extending our exchange policy to 30 days after stores open for purchases made after March 1st.
Currently, online orders can only be returned by sending your package back to our warehouse. If you have items to return from an online order made within the past 30 days, please visit our Returns & Exchanges page for more information.
Source: Bluenotes
Boathouse
Currently we cannot process returns for products that were purchased in-stores until stores re-open. We are extending all in store returns to 14 days after the stores re-open. As we currently do not know when that will be, please keep your receipt and ensure your items meet all the requirements below.
Source: Boathouse Stores
Dynamite
If you are returning or exchanging a purchase in a store that’s reopened, you will be asked, before entering the store, to place your items in a clear plastic bag where they will remain in quarantine for 48 hours. The standard return/ exchange process will then take place at the cash.
All purchases made online and in-store after February 1st, 2020 can be refunded or exchanged in one of our stores up to 30 days after our store re-open. Online returns need to be mailed within 30 days from the date of purchase.
Source: Dynamite
Guess
We gladly accept the return or exchange of unworn, unwashed or defective GUESS, Marciano GUESS kids, and GUESS Factory merchandise for up to 30 days after the shipment. Refunds for merchandise returned within the eligible time period will be credited in the same form as the original payment method except for purchases made with a GUESS gift card.
Source: Guess
Garage
If you are returning or exchanging a purchase in a store that’s reopened, you will be asked, before entering the store, to place your items in a clear plastic bag where they will remain in quarantine for 48 hours. The standard return/ exchange process will then take place at the cash.
All purchases made online and in-store after February 1st, 2020 can be refunded or exchanged in one of our stores up to 30 days after our store re-open. Online returns need to be mailed within 30 days from the date of purchase.
Source: Garage
H&M
As we continue to monitor the developments of the novel coronavirus (COVID-19), we have waived the return shipping fee for the time being. We will accept returns via mail for 90 days.
H&M will refund any item, provided that it has not been damaged, soiled, washed, altered or worn and that all labels and tags are attached. Sale Merchandise is Final Sale (applies to Store purchases only).
Any items bought between February 17th and March 17th, 2020 can be returned or exchanged until July 11th, 2020.
Items bought in store after May 11th, 2020 will follow the regular 30 day policy. All SALE items can be exchanged within 30 days of purchase, not returned. Restrictions apply to swimwear, underwear and select accessories.
Source: H&M
La Senza
Based on temporary store closures due to COVID-19, purchases made in store starting February 15, 2020 are eligible for return until June 30 2020.
Source: https://www.lasenza.ca/return-policy.html
la Vie en Rose
Starting March 18, 2020 and for an indefinite period, free returns are offered on all orders of $75 or more.
Source: la Vie en Rose
le Chateau
We will gladly accept returns of merchandise purchased in store between March 4th and March 17th, with receipt and in its original condition until 14 days of store re-opening (excluding final sale).
Source: lechateau.com
PLENTY
Plenty will refund regular priced, unworn items within seven days of purchase with a valid receipt or proof of purchase. After this, an exchange or store credit will be issued up to 30 days from the original date of purchase. The original card used at purchase must be present for a refund. In its absence, a store credit will be issued.
Source: PLENTY
RW & CO.
Since we also know that you might need to stay home for a little while with your loved ones, all our Reitmans (Canada) Limited brands are temporarily extending their return policy. You will have 30 days from store re-opening to return in-store and online purchases made since February 1st. If you have any questions, our customer service teams remain available and dedicated to helping you.
Source: RW & Co.
Reitmans
Returns of your products purchased before and during quarantine will be accepted with additional protocols in place for a period of 30 days after the reopening of your store of choice, unless otherwise specified by official provincial authorities.
Source: Reitmans
Swimco
At Swimco we don’t want you to worry. With the temporary closure of our stores we will be extending our return/exchange policy. Any items purchased online or in store as of February 21, 2020 will have an extended return period. We will be happy to help assist you with a return or an exchange instore or online upon our reopening.
Source: Swimco
Uniqlo
As some of our stores will remain closed at this time in hopes continuing to help keep our staff, customers and communities safe and healthy, our return period will be extended to 30 days from the date our stores reopen. Currently, our stores located in British Columbia and Alberta are scheduled to re-open on May 21st.
Source: Uniqlo
Zumiez
Because our stores and return center are currently closed due to COVID-19, we have extended our return policy. You can return or exchange any purchase up to 30 days after our stores reopen. Thank you for your patience!
Source: Zumiez
Nike
We’ve temporarily extended our standard 30-day returns period. All Nike.com purchases made after 14 February 2020 have an extended 60-day returns policy.
Source: Nike
Victoria’s Secret and Victoria’s Secret PINK
Return In A Store options are NOT currently available for Canadian purchases.
Source: Victoria’s Secret
Adidas
The link is broken on the Adidas website.
Puma
Due to the current situation with COVID-19, we’ve temporarily extended our standard 45-day return period. All orders placed on ca.puma.com after March 1st, 2020 will have an extended 90 day return window.
Source: Puma
Health and Beauty
The Body Shop
You can trust our products. We will gladly accept returns not meeting your expectations at any point. Simply return your purchase with the receipt or original invoice to any of our stores.
Source: The Body Shop
Lush
We always want you to be happy with your purchase, but if you’re unsatisfied, it’s easy to return or exchange it. If you purchased your item(s) online or by phone, please contact our Customer Care team to obtain a return authorization and further instructions.
Returned items need to be 75% intact and returned with their original packaging and include a copy of the packing slip. You can return items up to 45 days after the date we shipped your order. Shipping charges are not usually refundable.
Source: Lush
MAC
We are committed to offering our Customers the finest cosmetic products available. If you feel the products you received from MAC Cosmetics Canada Online do not meet this expectation, simply return the unused portion and we will be happy to remit your account for the full amount of the purchase less the cost of shipping.
You can return items (excluding items purchased using a MAC Pro Membership) to any free-standing M·A·C Store in Canada (excluding department stores and airport locations).
Source: MAC
Sephora
For product purchases made in-store on or after February 15, 2020, we will accept in-store returns, with receipt, within 30 days of re-opening. In-store purchases made on or after January 15, 2020 through February 14, 2020, with receipt, will be given 30 days of stores re-opening to return for store credit. To ease returns for online orders, we have adjusted our current 30-day return policy and increased it to 60 days to be returned to the original method of payment. Sephora reserves the right to revoke or revise the Policy at its sole discretion.
Sephora in-store purchases may be returned if the product is in new or gently used condition within 30 days following the store re-opening with a receipt or gift receipt at a store location for a refund in the same form of payment as your purchase was made. If a gift receipt is presented, you will receive a store credit in the form of a Sephora merchandise credit.
Source: Sephora
Electronic Stores
Apple Store
If you recently bought a new Apple product and you want to return it within your 14 days, but you can’t because all of the Apple Stores are closed, don’t worry. The company plans to re-open its stores on March 27th, and any return windows that expired when the store was closed will last another 14 days.
Source: Mobile Syrup
EB Games
We have established procedures in stores to safely manage returns and exchanges. If you made a purchase in store between February 21, 2020 and March 20, 2020, you will have the ability to return the item you purchased for an exchange or refund for a period of 30 days after your local store re-opens. As always, returns and exchanges will need to adhere to our Return Policy.
Source: EBGames
Best Buy
Best Buy did not close during COVID so usual return policies apply.
Sporting Goods
Atmosphere
We are accepting returns & exchanges at all our locations that are open, including locations in Ontario, Manitoba, Saskatchewan, Alberta, BC, Nova Scotia, PEI and New Brunswick, with additional safety precautions in place. We will be offering a 45-day extension to complete your return in-store once our store locations re-open. Returns within 60 days of the order date will be accepted at Atmosphere retail stores (excluding Quebec) for items that are unused/unworn, in original packaging, and with all paperwork, parts & accessories for credit of the purchase price minus shipping, handling, gift wrap, and other charges.
Source: Atmosphere
Champs
In response to store closings across North America due to COVID-19, we have extended our return policy window. Foot Locker will accept returns and exchanges up to 30 days after our stores reopen for items bought online and in store. This policy extension covers online and in-store purchases made after Feb. 1, 2020. Any items bought in stores or online after that date can be returned 30 days after the stores reopen.
Source: Champs
Eddie Bauer
No information on extended return policy.
Foot Locker
In response to store closings across North America due to COVID-19, we have extended our return policy window.
Foot Locker will accept returns and exchanges up to 30 days after our stores reopen for items bought online and in store. This policy extension covers online and in-store purchases made after Feb. 1, 2020. Any items bought in stores or online after that date can be returned 30 days after the stores reopen.
Source: Foot Locker
Golf Town
We will be accepting returns and exchanges and have implemented the proper procedures to ensure the health and safety of customer and employees. Before the item(s) are placed back on the sales floor, each item will be quarantined for 72 hours.
No information on extended return policy.
Source: Golftown
The North Face
BECAUSE OF THE UNPRECEDENTED INTERRUPTION CAUSED BY THE COVID-19 VIRUS, THE NORTH FACE WILL BE TEMPORARILY EXTENDING THE RETURN WINDOW FOR STORE-BOUGHT PRODUCTS PURCHASED IN FEBRUARY AND MARCH OF 2020.
PRODUCTS PURCHASED IN-STORE DURING THIS PERIOD CAN BE RETURNED TO THE NORTH FACE STORES FOR UP TO 90 DAYS FROM THE TIME OF PURCHASE.
Source: The North Face
Sport Chek
We are accepting returns & exchanges at all our locations that are open, including locations in Ontario, Manitoba, Saskatchewan, Alberta, BC, Nova Scotia, PEI and New Brunswick, with additional safety precautions in place.
Return policy extension: We will be offering a 45-day extension to complete your return in-store once our store locations re-open.
Source: Sport Chek
Shoes
ALDO
For your convenience, we’ve extended our return period to July 1st, 2020 for all purchases made between February 1st, 2020 and May 1st, 2020.
Source: ALDO
Bentley
Due to the current situation with COVID-19, exchanges and returns in stores are not available until further notice. We will monitor and update our customers when returns and exchanges for items purchased in our stores or online since March 15th, 2020 will resume.
Source; Bentley
SoftMoc
Any In-store Pick-Up order can be returned to any one of our retail locations (except for our Outlet Stores) within 75 days from the date the order is placed. You may also complete an exchange or receive a store credit within 90 days from the date of purchase.
Jewelry and Accessories
ARDENE
For any reason, if you are not satisfied with your purchase, we offer a 30(45)-day return policy (starting at the date of purchase) for any in-store purchase. For any in-store purchase, refunds will be issued in the form of an Ardene gift card. Returns for in-store purchases can only be done in stores and not by phone or online.
Shopping is easier than ever with free shipping and a free 45-day return policy as of May 1st, 2020. Some restrictions apply.
Source: Ardene
Ben Moss
No information on COVID-19 extension.
Original: Your money will be refunded up to thirty days from the date of purchase, if you are not completely satisfied with your purchase.
Source: Ben Moss
Claire’s
We hope you love what you ordered, but if not, you can return most of our merchandise. We gladly accept returns of most new, unused items in their original condition, including all tags and other item packaging.
Source: Claires
Pandora
Due to COVID-19, we have extended our returns and exchange policy for all purchases made in-store or online March 1st onwards, returns and exchanges will be accepted until June 30, 2020. We will extend this date should the current situation worsen.
If for any reason you are not completely satisfied with your purchase, you may return items that are in unused and original condition until June 30, 2020. Damaged/defective items can only be returned by mail and cannot be returned or exchanged in-store. Shipping charges are non-refundable. There are no refunds or exchanges on FINAL SALE items.
Source: Pandora
People’s
Due to the temporary closing of our stores we are extending our normal 30-60 day return policy to accommodate our customers during this uncertain time. Purchases made in store 2/22/20 – 3/22/20 are eligible for a return or exchange within 90 days from the purchase (shipment) date. Purchases made online 2/22/20 – 3/22/20 are also eligible for return within 90 days from the purchase (shipment) date. Exchanges cannot be processed on peoplesjewellers.com.
Source: People’s
Swarovski
No information
Children
Carter’s / OshKosh
We have temporarily extended our return policy to July 1, 2020 for all purchases made between March 1, 2020 – May 1, 2020.
Source: Carter’s / OshKosh
The Children Place
We have temporarily extended our return policy. Purchases made in February through April 2020, can be returned through July 1, 2020.
Source: The Children’s Place
Home
Bath & Body Works
At Bath & Body Works and White Barn stores in Canada, we have a 100% satisfaction guarantee. If at any time you’re not completely satisfied with the quality of our products, you may return them to any of our Bath & Body Works or White Barn stores in Canada for a full refund
Source: Bath and Body Works
Missing Stores?
If there’s a store that I am missing, please let me know in the comment box below and I will add it.
Any news about Indigo/Chapters?